BS
Bonga S
1 reviews | Active since Aug 2012
11 Feb 2025, 11:45
Terrible Service from Pineapple Insurance
Terrible service from Pineapple Insurance, no update on the status of my claim in over a week. Just told me it has been assigned to Tanay Ramdayal who is supposedly a senior assessor for validations. This person doesn't bother to contract me or respond to my emails. Very easy for these companies to take money for premiums, but when they have to step an honor claims they play hide and seek. VERY DISAPPOINTING to say the least.
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Pineapple Insurance's replyOfficial
11 Feb 2025, 11:48Hi Bonga Somhlahlo👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply11 Feb 2025, 11:48
Official
Hi Bonga Somhlahlo👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍