Terrible service from Pineapple

12 January 2022 I lost my device. I sent a message to the insurance to start the claim process. got a response from Pacific, he referred me to Philadelphia. 13 Jan, Philadelphia requested details for my claim. i submitted all the required details. since then no one has gotten back to me. attempted multiple times to contact Philadelphia, Pacific and Fulufhelo. they all just ignore my messages. today is is the 25th, still nothing from pineapple.