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LS
Lehlohonolo S

1 reviews | Active since Feb 2022

27 Sept 2023, 11:48

Terrible service from Pineapple

My first claim with pineapple has been terrible. Firstly they take forever to get back to you after creating a claim on their app and when they do get back to you they ask for the same details you gave on the app( claim information and pictures). All in all i had to give the same details about the same claim 4 times!!!!

Secondly they take forever to validate your claim and they never give you feedback as to what the progress on that is. When you call for an update they are always busy and you are told they will call back but they never call back and they do not respond to emails.

When you finally get through to the person whose validating your claim instead of getting an update, they use that as an opportunity to gather details around the claim and you are told they will get back to you, which they never do.

It has been 3 weeks and my claim has yet to be validated and i always have to guess what is happening.

0
Replies (2)
LS
Lehlohonolo S's update27 Sept 2023, 11:51
Reviewer Update
I have tried using the pineapple "live chat" but they take more than a day to respond on that "live chat" and my last message was sent last week and it has yet to be responded to. I have also sent a few emails to their complaints email address and i have been met with absolute silence.
Pineapple Insurance
Pineapple Insurance's reply27 Sept 2023, 14:27
Official
Hello Lehlohonolo, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I am so sorry for the service you've received. This is not what we strive for, and we don't want any of our customers to experience this. I have your information, and I am investigating what has happened and the lack of feedback. I appreciate your patience during this time and I will be in touch.