Terrible service for claims

Pathetic service received from Pineapple insurance, I dont recommend anyone to join this insurance company. I am waiting from the 20th of December 2024 for the claim for my vehicle to be resolved. It took them almost a month for my vehicle to be taken in for inspection and repairs. It went in on the 14th January 2025 and I was told it will be taken in for repairs. I have gotten no feedback from pineapple insurance uptill this date; 10 February 2025. SHOCKINGLY, I contact the repair centre, and they tell me my car has been written off and has been taken in to Auction nation, without my permission or notification. Pineapple insurance claims telephone line tells me Sibusiso who has been dealing with my claim is on sick leave, and they don't know any further details. Zandile from the claims department refused to listen and cut the call. She is absolutely useless and has a terrible attitude and never knows what is going on. Zandile should be fired.

If any of you may need assistance, try contacting Farzana, she is the only one from the whole Pineapple group that will provide a solution for Zandile's pathetic service and response.