HN
Hayley N
1 reviews | Active since Dec 2018
04 Dec 2025, 20:38
Terrible service
Debit order deducted from my account after cancellation of policy, requested refund on the 27th of November, send a email + messages to the help centre, requested feedback, till now no feedback but messages seen (read) by Lindokhule, Nonhlanhla and Nosipho no reply at all, this is the worst service I have ever experienced in my life
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Replies (1)
Pineapple Insurance's replyOfficial
05 Dec 2025, 06:58Hi Hayley
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply05 Dec 2025, 06:58
Official
Hi Hayley
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍