TERRIBLE SERVICE AND NON-PAYMENT OF CLAIM

I insured my phone with Pineapple in July 2020. My phone fell in water on 24 April 2021. I submitted a claim via the app immediately on the same day (24 April 2021) and got a claim reference no.

The claim was not moving (absolutely nothing happened) and I was later told Pineapple had changed underwriters and my claim cannot be traced by the new underwriter. It is now 7 June 2021 (almost 2 months later) and my claim has not been resolved despite countless updates of information I've completed via the app. My water damaged phone no longer connects to wifi and I'm spending a LOT more money on mobile data just to keep connected. It seems Pineapple has no intention to honour my claim. I DO NOT RECOMMEND THEM AT ALL!!