ZM
Zwelakhe M
1 reviews | Active since Nov 2023
08 Nov 2023, 15:56
Terrible service
What a terrible and tiring experience and a month later a claim for a mobile phone has not being finalized and it doesn't look like it will be anytime soon. Being sent from pillar to post, one consultant to the other promises and promises but no results. Paid premiums for a good over 36 months but no assistance, honestly wouldn't recommend anyone to join here unless you want to cry.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
08 Nov 2023, 16:27Hi Zwelakhe Mnisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply08 Nov 2023, 16:27
Official
Hi Zwelakhe Mnisi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
ZM
Zwelakhe M's updateReviewer Update
09 Nov 2023, 11:45I do not even know what to say Thulile your whole office has been promising me the same thing
ZM
Zwelakhe M's update09 Nov 2023, 11:45
Reviewer Update
I do not even know what to say Thulile your whole office has been promising me the same thing
Pineapple Insurance's replyOfficial
09 Nov 2023, 12:33I completely empathize with your frustration, and I assure you that I will do everything in my power to make sure you get the necessary assistance regarding your claim.
Pineapple Insurance's reply09 Nov 2023, 12:33
Official
I completely empathize with your frustration, and I assure you that I will do everything in my power to make sure you get the necessary assistance regarding your claim.