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Phophi M
1 reviews | Active since Nov 2017
01 Jul 2025, 21:33
Terrible service
This has been the worst past weeks of been sent back and forth between Pineapple and Quest regarding my 3rd party claim, am really ****ed at the different stories. till to date they have not sent my 3rd party claim to Quest they are so *********** and i will be lodging a claim with the ombudsman for this terrible service
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Pineapple Insurance's replyOfficial
02 Jul 2025, 07:00Hi Phophi mulaudziđź‘‹,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply02 Jul 2025, 07:00
Official
Hi Phophi mulaudziđź‘‹,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍