HN
Hayley N
1 reviews | Active since Dec 2018
14 Dec 2025, 09:28
Terrible service
Disgusting service from pineapple insurance. Cancelled my policy on the 25th of November, debited my account on the 26th of November, requested a refund on the 27th November, now today the 14th of December still waiting for my refund with no reply when sending a WhatsAppor email to assist me with this refund, quick to take my money but takes forever to refund my money, terrible service, please don't use Pineapple insurance!!!!!
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Pineapple Insurance's replyOfficial
14 Dec 2025, 09:45Hi Hayley Nel👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply14 Dec 2025, 09:45
Official
Hi Hayley Nel👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍