XM
Xolani M
1 reviews | Active since Sept 2018
28 Feb 2024, 12:08
Terrible Service
Terrible experience! Communication was poor and even though I cancelled my policy they are still debiting me!
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
28 Feb 2024, 12:35Hi Xolani Mandidi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply28 Feb 2024, 12:35
Official
Hi Xolani Mandidi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
XM
Xolani M's updateReviewer Update
28 Feb 2024, 12:44I just want to be free from all this. You may contact Palesa in your team for an update. Alternatively send me your email and I will forward all correspondence.
XM
Xolani M's update28 Feb 2024, 12:44
Reviewer Update
I just want to be free from all this. You may contact Palesa in your team for an update. Alternatively send me your email and I will forward all correspondence.
Pineapple Insurance's replyOfficial
28 Feb 2024, 12:55I understand your frustration, I will speak to Palesa for clarity on the case and will do my best to resolve it as soon as possible🙏.
Pineapple Insurance's reply28 Feb 2024, 12:55
Official
I understand your frustration, I will speak to Palesa for clarity on the case and will do my best to resolve it as soon as possible🙏.
XM
Xolani M's updateReviewer Update
14 Mar 2024, 08:37Hi. I was debited yet again after I was promised that it would not happen. My account is now in arrears. This is daylight *******. I am approaching the ombudsman to have this resolved.
XM
Xolani M's update14 Mar 2024, 08:37
Reviewer Update
Hi. I was debited yet again after I was promised that it would not happen. My account is now in arrears. This is daylight *******. I am approaching the ombudsman to have this resolved.