Terrible Experience

I gave Pineapple the benefit of the doubt since they a relatively new insurance company, a decision I deeply regret. When I cancelled my car insurance several days before the next collection date, you guys went ahead and collected the whole insurance premium when the policy document clearly stated that you may deducted just R450 because I did not give a 30 day notice. You took the whole R1735,93 from my bank account. I requested a refund and sadly after a month of back and forth between a few agents, one who thought she could get rid of my complaint by using only one section the policy document, very patronizing to assume I cannot understand what the policy document entails, you still haven't refunded me my money back. I WANT MY MONEY BACK!