KD
Keagan D
1 reviews | Active since Jan 2020
26 Sept 2023, 15:14
Terrible Digital/Mutual Insurer!! Go with Naked instead
Ive been with Pineapple for 3 Years and i must note down that this is one of the worst experiences ive had with an insurancer. I logged a claim with them 3 weeks ago and still today i am waiting for authorisation department to get back. This is all about the principle and experience i have received. What makes matters worst you can call them everything is on the app with no sense of urgency
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
26 Sept 2023, 15:49Hi Keagan Danster👋
My name is Thulile, in charge of handling customer queries and complaints at Pineapple. I extend my sincere apologies for the frustration you've faced, and I would be more than happy to help you. Please grant me some time to thoroughly investigate and escalate this matter to ensure a prompt resolution. It's important to note that the level of service you received does not align with our usual standards, as we take pride in delivering exceptional service🙏.
My name is Thulile, in charge of handling customer queries and complaints at Pineapple. I extend my sincere apologies for the frustration you've faced, and I would be more than happy to help you. Please grant me some time to thoroughly investigate and escalate this matter to ensure a prompt resolution. It's important to note that the level of service you received does not align with our usual standards, as we take pride in delivering exceptional service🙏.
Pineapple Insurance's reply26 Sept 2023, 15:49
Official
Hi Keagan Danster👋
My name is Thulile, in charge of handling customer queries and complaints at Pineapple. I extend my sincere apologies for the frustration you've faced, and I would be more than happy to help you. Please grant me some time to thoroughly investigate and escalate this matter to ensure a prompt resolution. It's important to note that the level of service you received does not align with our usual standards, as we take pride in delivering exceptional service🙏.
My name is Thulile, in charge of handling customer queries and complaints at Pineapple. I extend my sincere apologies for the frustration you've faced, and I would be more than happy to help you. Please grant me some time to thoroughly investigate and escalate this matter to ensure a prompt resolution. It's important to note that the level of service you received does not align with our usual standards, as we take pride in delivering exceptional service🙏.
KD
Keagan D's updateReviewer Update
26 Sept 2023, 17:12Yes it does not align at all. Its not even about the item anymore but the actual whole experience and service that i received. What sets insurancers apart from one another is not the product being offered but the service being given. A watch claim should not be taking this long after all the documents were submitted weeks before hand.
KD
Keagan D's update26 Sept 2023, 17:12
Reviewer Update
Yes it does not align at all. Its not even about the item anymore but the actual whole experience and service that i received. What sets insurancers apart from one another is not the product being offered but the service being given. A watch claim should not be taking this long after all the documents were submitted weeks before hand.