Terrible company I canceled insurance last month and was still debited despite reaching out to confirm cancelation i was promised it wouldn't be but i was

Terrible company I canceled insurance last month and was still debited despite reaching out to confirm cancelation i was promised it wouldn't be but i was. I now have been waiting an entire month for my refund and each time there is an excuse or story of why it isn't done and i have to be the one to contact them. Im told wait 2 more days each time and still nothing. Completely unacceptable, I feel ******