1 reviews | Active since Feb 2023
TERRIBLE COMMUNICATION & REFUND
I was soo excited to join Pineapple, however later read the reviews with 1 star and they are not lying!!! Few days ago I decided to cancel my Quotation of which Piet from Pineapple told me that I can anyday anytime without trouble (which was LIES!!!) they further deducted my money even though I cancelled my quotation, it’s been 4 days of requesting refund with no clear answer or even a simple response…today I was told that finance hasn’t approved my request it’s on queue?! What the ****!!!! Do I look like I need finance or my money, I’m not even using the insurance but yet I’m troubled in receiving my money back or even a simple communication of way forward. Do yourself a favour and stick to old known insurances and leave this new vibe insurance…..if I’m struggling getting a refund, I feel sorry for people who needs to make claims
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.