Terrible Claims Process

I submitted my insurance on the 3rd of November, my claim has not been finalized, I have sent a formal to their complaints department with no assistance from that department, I have escalated my case to a manager but still no movement. The lack of care or customer satisfaction, seems to be their modus operandi, I have even asked them if I should go ahead and just fix my vehicle because seemingly I have been paying insurance for inconvenience and frustration. I have lost track of how many calls I have made to Pineapple Claims department. I am so over this whole thing, having insurance should give one peace of mind, and this has not been my experience with Pineapple Insurance!!!!!!!!!!!