Terrible Claims Handling and Unorganized Roadside Assistance

I am extremely disappointed with the level of service I have received from Pineapple Insurance, particularly from their claims department and roadside assistance. I have been misled about the status of my claim on multiple occasions with each consultant providing me with inconsistent and inaccurate information. Despite constant follow ups on my part, I receive little to no feedback, and when responses do come through, they are vague and unhelpful. The claims team repeatedly sets timelines for feedback or resolution that are consistently missed, with no explanation or accountability. As a customer, it is exhausting and frustrating to have to chase updates, especially when dealing with an already stressful situation. The lack of transparency, poor communication, and failure to honour commitments reflect a complete disregard for customer experience. I expected professionalism and reliability from Pineapple, they put so much emphasis on Marketing and securing customers but that's about it. I have even been debited for the same vehicle claimed and have not had the energy to lodge another complaint which will probably go unanswered, their roadside assistance was terrible! This experience has been nothing short of disappointing, I would not recommend them based on this claims experience and sincerely hope management intervenes to address these ongoing service failures and hopefully someone decides to respond to my long emails and return my calls!