Tedious Claims and Service process

I am frustrated with Pineapple process i put in a *** and was advised i needed to get a quote from the service provider Hauwei in Melrose Arch advised me that they were out of stock for the parts needed to fix the phone finally got the required and because of the Bot system they use you will chat to different advisors everyday having to explain the query latest advisors is Fezile and Banele