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Theo B
1 reviews | Active since Apr 2021
15 Jul 2025, 21:53
Technology of Pineapple Application not working
I am struggling to resolve quiry with Pineapple regarding their application not working 100%. After 20 days they have not resolve the problem. A rebate is offered to clients if the drove less than 300km in a month. The application should be logged via an alternative tracking device that tracks the km's driven. This is not working from April 2025
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Pineapple Insurance's replyOfficial
16 Jul 2025, 07:34Hi Theo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply16 Jul 2025, 07:34
Official
Hi Theo
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍