M
Mamodupe

1 reviews | Active since Feb 2022

20 Feb 2022, 11:33

Technical issue resolved within an hour.

I had a technical issue uploading my emergency contacts on the pineapple app. I then contacted pineapple using the chat box. Oritshidza was the agent that assisted me in resolving the technical issue within an hour. She escalated the matter to the technical team, then later sent me a message to try adding the contacts again, then my issue was resolved. I wasn’t expecting such speedy resolution, considering it is a Sunday. Thanks Pineapple team 🍍

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply20 Feb 2022, 11:34
Official
 Hi Mamodupe👋

Thank you so much for the great review. We do appreciate it. 

Kind regards,
The Pineapple Team 🍍 

Best regards,