JG
Jason G

1 reviews | Active since Apr 2024

13 Feb 2026, 08:01

Surprised by Pineapple’s Policy Details

I was quite surprised to find out something about my Pineapple policy. I just realized that it seems Pineapple doesn't allow adding a secondary driver to the policy.

To make things a bit more concerning, I also found out that if another driver uses my vehicle and is involved in an accident, there’s an extra R6200.00 penalty added on top of my usual excess. This wasn't something that was mentioned at all when I initially app****, which is why I was so shocked to learn about it now.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply13 Feb 2026, 08:17
Official
Hi Jason Govender🖐️,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍