PB
Phathutshedzo B
1 reviews | Active since Jul 2019
23 Nov 2024, 11:36
Super frustrated with the lack of assistance and not knowing how to reach them
There is no way of getting hold of them, it’s super frustrating. I’ve been trying to cancel my Car Insurance, this is something that should take a single day to do. When you reach out on the chat, they tell you someone will get in touch, when the someone gets in touch, they tell you that someone else is going to call and assist..
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
23 Nov 2024, 11:43Hi Phathutshedzo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply23 Nov 2024, 11:43
Official
Hi Phathutshedzo
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.