ZM
Zee M
1 reviews | Active since Nov 2018
03 Oct 2023, 19:45
Super angry
Whats the deal with pineapple insurance, like honestly??? Is it their habbit to ignore their clients??? Im super angry
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
04 Oct 2023, 08:04Hi Zee M👋,
My name is Thulile, I am responsible for handling all queries and complaints here at Pineapple. I sincerely apologize for the frustration you have faced, and I would be more than happy to assist you. To further investigate and resolve this issue, could you kindly provide me with your full name, contact details, and policy number? Please note that the information provided here is insufficient for me to retrieve your profile. I appreciate your patience and eagerly await your response.
My name is Thulile, I am responsible for handling all queries and complaints here at Pineapple. I sincerely apologize for the frustration you have faced, and I would be more than happy to assist you. To further investigate and resolve this issue, could you kindly provide me with your full name, contact details, and policy number? Please note that the information provided here is insufficient for me to retrieve your profile. I appreciate your patience and eagerly await your response.
Pineapple Insurance's reply04 Oct 2023, 08:04
Official
Hi Zee M👋,
My name is Thulile, I am responsible for handling all queries and complaints here at Pineapple. I sincerely apologize for the frustration you have faced, and I would be more than happy to assist you. To further investigate and resolve this issue, could you kindly provide me with your full name, contact details, and policy number? Please note that the information provided here is insufficient for me to retrieve your profile. I appreciate your patience and eagerly await your response.
My name is Thulile, I am responsible for handling all queries and complaints here at Pineapple. I sincerely apologize for the frustration you have faced, and I would be more than happy to assist you. To further investigate and resolve this issue, could you kindly provide me with your full name, contact details, and policy number? Please note that the information provided here is insufficient for me to retrieve your profile. I appreciate your patience and eagerly await your response.
ZM
Zee M's updateReviewer Update
04 Oct 2023, 12:50My name is Sinethemba Golimpi. Policy number: ***. Cell number: ***.
I have been trying to cancel my insurance, instead my emails are ignored. Worst of all Pineapple has even blocked me via my bank so I wont be able to cancel it at the bank. Even the complaints department ignores my emails. I have a new insurance now, I dont want to be double deducted by the new one and Pineapple, hence im angry because of the treatment im getting from Pineapple
I have been trying to cancel my insurance, instead my emails are ignored. Worst of all Pineapple has even blocked me via my bank so I wont be able to cancel it at the bank. Even the complaints department ignores my emails. I have a new insurance now, I dont want to be double deducted by the new one and Pineapple, hence im angry because of the treatment im getting from Pineapple
ZM
Zee M's update04 Oct 2023, 12:50
Reviewer Update
My name is Sinethemba Golimpi. Policy number: ***. Cell number: ***.
I have been trying to cancel my insurance, instead my emails are ignored. Worst of all Pineapple has even blocked me via my bank so I wont be able to cancel it at the bank. Even the complaints department ignores my emails. I have a new insurance now, I dont want to be double deducted by the new one and Pineapple, hence im angry because of the treatment im getting from Pineapple
I have been trying to cancel my insurance, instead my emails are ignored. Worst of all Pineapple has even blocked me via my bank so I wont be able to cancel it at the bank. Even the complaints department ignores my emails. I have a new insurance now, I dont want to be double deducted by the new one and Pineapple, hence im angry because of the treatment im getting from Pineapple
Pineapple Insurance's replyOfficial
04 Oct 2023, 16:15Thank you for providing your contact information, and I sincerely apologize once again for the delayed response and the unsatisfactory service you have received. Please be assured that I have escalated your complaint to ensure it receives prompt attention and resolution.
Pineapple Insurance's reply04 Oct 2023, 16:15
Official
Thank you for providing your contact information, and I sincerely apologize once again for the delayed response and the unsatisfactory service you have received. Please be assured that I have escalated your complaint to ensure it receives prompt attention and resolution.