SZ
Sibusiso Z
1 reviews | Active since Aug 2021
09 Jan 2024, 09:37
Submitted a claim on the 20th December 2023. Pineapple doesn't care about you. they just want your premiums.
I submitted a claim on the 20th of December, and have called multiple times within the new year, I have submitted all the documents required. I have been told the person responsible for my claim will give me a follow up call but nothing has happened. I am no longer reaching anyone in the claims department the phone is connected but silent no waiting music just silence. I have been insured with Pineapple since 2019 and it seems their services levels have rock bottomed. I am grossly appalled by their lack of interest in my claim.
Helpful (0)
Replies (7)0
Replies (7)
Pineapple Insurance's replyOfficial
09 Jan 2024, 10:06Hi Sibusiso Zondiđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Jan 2024, 10:06
Official
Hi Sibusiso Zondiđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
SZ
Sibusiso Z's updateReviewer Update
09 Jan 2024, 10:38Hi Thulile, Ngiyabonga.
I will await your resolution.
I will await your resolution.
SZ
Sibusiso Z's update09 Jan 2024, 10:38
Reviewer Update
Hi Thulile, Ngiyabonga.
I will await your resolution.
I will await your resolution.
SZ
Sibusiso Z's updateReviewer Update
10 Jan 2024, 12:42Hi Thulile
Still no help from Pineapple.
Still no help from Pineapple.
SZ
Sibusiso Z's update10 Jan 2024, 12:42
Reviewer Update
Hi Thulile
Still no help from Pineapple.
Still no help from Pineapple.
SZ
Sibusiso Z's updateReviewer Update
11 Jan 2024, 08:15Hi Thulile
Still no help from Pineapple. This is rather disheartening.
Still no help from Pineapple. This is rather disheartening.
SZ
Sibusiso Z's update11 Jan 2024, 08:15
Reviewer Update
Hi Thulile
Still no help from Pineapple. This is rather disheartening.
Still no help from Pineapple. This is rather disheartening.
SZ
Sibusiso Z's updateReviewer Update
11 Jan 2024, 08:19The phone waiting is ridiculous, there's an automated tele prompt saying i'm the 1st in the queue but then it just goes silent, no hang up just silence. i'm starting to think that you guys are a ****. how can a claim from the 20th of December have absolutely no follow through from your end?? I have provided everything you guys asked for, even spent my own money to get a damage assessment from APPLE only to be ignored by Pineapple. You guys' service is honestly terrible.
SZ
Sibusiso Z's update11 Jan 2024, 08:19
Reviewer Update
The phone waiting is ridiculous, there's an automated tele prompt saying i'm the 1st in the queue but then it just goes silent, no hang up just silence. i'm starting to think that you guys are a ****. how can a claim from the 20th of December have absolutely no follow through from your end?? I have provided everything you guys asked for, even spent my own money to get a damage assessment from APPLE only to be ignored by Pineapple. You guys' service is honestly terrible.
SZ
Sibusiso Z's updateReviewer Update
11 Jan 2024, 08:21IDK why hellopeter would asterisk out the word s c a m, when indeed I feel * s c a m m e d * by pineapple.
SZ
Sibusiso Z's update11 Jan 2024, 08:21
Reviewer Update
IDK why hellopeter would asterisk out the word s c a m, when indeed I feel * s c a m m e d * by pineapple.
SZ
Sibusiso Z's updateReviewer Update
24 Jan 2024, 11:52Pineapple Insurance has to be the worst insurance. One whole month later still no resolve, not even updates regarding the claim. it's as if they're doing you a favor. They really bring down the name of Old Mutual Insurance. This has to be the worst insurance experience I have ever had. Pineapple couldn't be bothered. Maybe the ombudsman will help.
SZ
Sibusiso Z's update24 Jan 2024, 11:52
Reviewer Update
Pineapple Insurance has to be the worst insurance. One whole month later still no resolve, not even updates regarding the claim. it's as if they're doing you a favor. They really bring down the name of Old Mutual Insurance. This has to be the worst insurance experience I have ever had. Pineapple couldn't be bothered. Maybe the ombudsman will help.