MM
Mpho M
1 reviews | Active since Sept 2026
01 Sept 2026, 06:34
Stupid customer care
If I could the customer care line a zero I would. This one star is very a forced rating. 5 days asking to be called by the stupid customer care WhatsApp line, not even a mere response to acknowledge my messages. And this is not the first time. And we Nonhlanhla Ive been waiting for a call since the 27th of July. Now tell me if thats customer service? A zero from me!!
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Pineapple Insurance's replyOfficial
01 Sept 2026, 06:41Hi Mpho Mokupo,
We sincerely apologize for the frustration you have encountered, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate the delay with your WhatsApp messages and escalate the matter regarding your interaction with Nonhlanhla on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply01 Sept 2026, 06:41
Official
Hi Mpho Mokupo,
We sincerely apologize for the frustration you have encountered, and we are eager to help you. 🙏
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate the delay with your WhatsApp messages and escalate the matter regarding your interaction with Nonhlanhla on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍