1 reviews | Active since Jul 2015
Stories when you claim
After paying my premiums religiously for over 2 years I had the misfortune of my phone getting ******. I put in a claim with pineapple and suddenly I am asked for payment of my credit card with my bank (they called it material information). Mind you I took the insurance on the app and there was nowhere it spoke of "material information", otherwise I wouldn't have taken the plan. So my question is if the information may have resulted in me not being charged the right premium, why is my policy not being voided and I get my refund? I sent a letter to their complaints and it has been 10 days and counting and I have not received any correspondence from them. Imagine such a drag for a cellphone claim. What of those that have cars.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.