ZZ
ZODWA Z
1 reviews | Active since Aug 2012
04 Dec 2024, 11:50
Still deducting, even though policy was cancelled in 2022.
Pineapple cancelled my policy with them in 2022... Oh no! Your Pineapple policy has been cancelled with effect from 07/06/2022 due to ‘Risk is unacceptable’. This means that you don’t have insurance cover in the event of loss of, or damage to, your belongings. You also no longer qualify for Pineapple Rewards and any applicable accumulated points have been forfeited. Sad thing is to date they are still deducting the premium, I want my premium back, backdating to 2022 July.
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Pineapple Insurance's replyOfficial
04 Dec 2024, 12:17Hi Zodwa
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Dec 2024, 12:17
Official
Hi Zodwa
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.