Stay far away. Would not recommended!

Stay far away.

I’ve been an upstanding customer of Pineapple for just under a year with my car insured by them under comprehensive cover. My car was hit by an Uber driver that jumped a red light. All caught on CCTV camera. Police report concluded the fault of the Uber driver, and his details were captured. The damages came up to less than my excess because my cousin (who’s obviously licensed) was driving my car. This I understand. But pineapple took no care to even try help me pursue the Uber driver that crashed into my car. I was told that I should go and pursue the owner myself. I was shocked because this meant having to stand up to a big, intimidating foreign national with no insurance and care in the world. My life would literally be in danger. Pineapple took zero initiative to protect me as a paying client of theirs. Zero. I asked what the only way they would pursue and the agent mentioned “only if the car was severely damaged. The reason you get insurance is peace of mind, but now I’m not even sure it’s worth staying with them. I’ll be going to a more reputable and long standing company. I felt extremely unheard, disrespected and ridiculed.