KM
Karabo M

1 reviews | Active since Oct 2020

21 Nov 2022, 16:26

Stay away from this insurer. Horrible service! No contact number to even get hold of them.

Once you join this insurence you no longer matter to them. I accepted a quote of R1800 with the service agent over telephone, when the policy documents were sent to me it showed a premium of R2452. I was told my policy has a policy mismatch and that it will be sorted within 7 days. After going through all the hussle of finding their contact detail, which are no where to be found online, I requested a cancellation and was told that I must wait for a call from their senior agent. Till this day I have been waiting for the agent, there is no way they can just transfer my call, I have to wait. Now they have sent a mendate to debit my account with the R2452 amount and there is nothing the service agent can do to help me.

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Replies (2)
KM
Karabo M's update22 Nov 2022, 09:25
Reviewer Update
" one of our senior staff members will be in touch to help you get the matter resolved"... I've been hearing that for days now. No one ever called still, what will be different now?
KM
Karabo M's update22 Nov 2022, 14:38
Reviewer Update
" one of our senior staff members will be in touch to help you get the matter resolved"... I've been hearing that for days now. No one ever called still, what will be different now? Please cancel my policy.