JN
JACE N
1 reviews | Active since Jan 2017
24 Feb 2026, 09:37
STAY AWAY FROM PINEAPPLE INSURANCE!!!!!
The claims personnel looks for every reason not to approve your claim in contravention of the actual policy benefits. They do outcome letters with "copy and paste" from other outcome letters where information does not apply to your case. Even a task that a grade 5 pupil can do.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
24 Feb 2026, 09:40Hi Jace
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply24 Feb 2026, 09:40
Official
Hi Jace
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍