K
Karen
1 reviews | Active since Feb 2023
29 Nov 2024, 03:17
Stay away
Stay away. This is genuinely a ****. I have been trying for 3 months to get my refund. They promised a 30percent discount if you travel less than 300km a month. I do travel less than the 300km which is proven by the mileage tracker WHICH THEY INSTALLED in my car. The full premium goes off every month and I have still not received any rebate. This is beyond pathetic and extremely disrespectful and dishonest
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Replies (1)
Pineapple Insurance's replyOfficial
29 Nov 2024, 07:25Hi Karen 👋,
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
Pineapple Insurance's reply29 Nov 2024, 07:25
Official
Hi Karen 👋,
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
My name is Tayla, I am responsible for addressing all customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍