DM
Desmond M
1 reviews | Active since Jun 2013
13 Oct 2024, 22:38
Pineapple Insurance
<div>Avoid pineapple if you value peace of mind due to their challenging claiming process and exclusive access. My claim for an accident on January 13 took until April to resolve, and my car was written off without returning my belongings. Even now, I have not received my belongings. When my new insurance company requested my insurance history, pineapple falsely claimed that I never had insurance with them.</div>
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Pineapple Insurance's replyOfficial
17 Oct 2024, 07:16Hi Desmond
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply17 Oct 2024, 07:16
Official
Hi Desmond
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.