Started Off Well, But Disappointed in the End.

It was good while it lasted, but after my claim, everything went downhill.

I was involved in a car accident on January 17th and submitted a claim with Pineapple. Initially, the service seemed promising—the response time was quick, and I was hopeful for a smooth process. But that hope quickly faded. The assessment process was frustrating, and I only got my car back on March 6th—more than 30 days later.

Then came the billing issue. In February, I was charged the full premium despite qualifying for a driverless discount. I raised this with their consultants in early March, and nearing the end of May, I still hadn't received any resolution or proper feedback. The lack of accountability and urgency had been incredibly disappointing.

And now, just when I thought things couldn’t get worse—my policy was mysteriously cancelled without any notification. When I contacted them, even they had no idea how or why it happened! They only became aware of the issue because I reached out. How does an insurance company lose track of their own policies?

Pineapple started off well, but after my claim, the service became unreliable, frustrating, and disappointing. Regrettably, I think it’s time to part ways. 😞🚗💔