SO DISSAPOINTED,ACTUALLY FEEL ****MED!!

I saw an ad on social media, I decided to enquire and i was very happy with the service i got at first and i was also happy with the premium and the cover as a whole. I took up the policy on the 17/09/2024 and was happy till i had an incident on the 12/11/2025 evening, My car was broken into and fortunately they couldn't get access inside the car but damaged the car on the outside removing the one door lock by the drivers door completely and tempering with the boot lock aswel. I logged a claim the next day on the 13/11/2025 and also opened a case at the police station (Case no:244/11/2025). My claim was allocated to a senior claims assessor Boitumelo Choeu. I sent back all requested documents including a previous history from my previous insurer which i really found that strange that i must now call and use my airtime to be getting my previous history and what does it have to do with this claim as this should have been requested in the beginning when signing up the policy. That claims history showed zero claims and i submitted to the assessor. Only on the 18/11/2025 i got a call from my allocated accessor giving me feedback and the feedback was that my claim had defects and in fact my whole policy is invalid and needs to be referred to the underwriters so its as good as me being not covered at all. Apparently my ITC had a judgment from July 2024 that is only known by them coz i have never received any judgment from any company and what is it got to do with them!. Now my question is how was i approved this policy if i was never suppose to be even approved by them and only now when i claim a year later i found out all along my cover is invalid, I have been paying for this cover for 1 year 4months and only now i get to learn my policy needs to be reviewed and its so unfortunate that now i must wait for stupid reviews when i need help!!! but they didn't review anything when debiting my account!!! I am female driving in Soweto with a car that is vulnerable and exposed to more danger since it doesn't have a door lock and even worse im as good as not being covered!! Meaning i must now make arrangements of fixing my own car because this is delaying and i cant go any where with a car like that and no one cares! So tell me whose fault is it that someone didn't do their job by checking if i qualify to be covered or not, and u went on and debited me for a whole year!!! and again what does my credit profile got to do with insuring my car! Am i borrowing money from Pineapple insurance now?! and I'm going back again and I'm asking, why was i not told this when taking the cover! I want that telephone recording coz they say i said no i don't have judgements of which it was true, I have never received any judgment from any company and still if u guys are saying i ****, You should have checked and came back to me and said Ms Guma we are not able to cover you because of 123. but because obviously someone didn't do their job then and only now they pick that up when i claim. So what if i had claimed after 10 years what was gonna happen? all along im not covered but I'm paying. I have never even received any email from the policy regarding this matter only now when i need help! This is now affecting my mental health as im stressed that all along im not covered even now should anything happen what will i do? I don't trust Pineapple anymore, I don't care whether the send it for underwriting review or what because they have showed me on my first claim that im not safe with this company imagine in future when i claim for bigger damages what will happen? I want nothing to do with this insurance, I WANT ALL my premiums from the day the say i wasn't eligible to be covered and they went ahead and debited my account every month without fail!! That's 1 year 4 months of premiums plus interest back into my account so i can find another insurance and have peace of mind! I also want the money i will be using to be paying for this damage cos i see this is gonna take a while since its going for reviews and im not safe. I will attach these receipts when fixed. Again I WANT NOTHING TO DO WITH PINEAPPLE INSURANCE YOU GUYS ARE ****MERS! I WANT ALL MY MONEY AND SHOULD YOU DARE DEBIT ME ON THE 25/11/2025!!!