ll
louella.leonie louella.leonie

1 reviews | Active since Jul 2016

10 Jan 2025, 15:46

Sneaky small print -NO PRO RATA REFUND ON THE SALE OF A VEHICLE

Just shocked to find that when we sold our car today 10th January - we do not receive a pro-rated refund but that they require a month's notice. You would think selling a car would not apply to that. Particularly since people usually sell a car to buy another one. The agent informed me that if i purchased a car we would be liable for the remainder of the month to pay again! Outrageous! Despite the fact that we apply by phone - i am told it's in the small print. Seriously???

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply10 Jan 2025, 17:35
Official
Hi  Louella

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍

ll
louella.leonie louella.leonie's update17 Jan 2025, 13:49
Reviewer Update
Thank you Pineapple for resolving my complaint. I appreciate the speedy resolution and will update my review.