SNAIL PACE RESPONSE TIME

I had an accident on 1/12/24 and immediately logged it with this insurer. I heard nothing from them and WE had to THEM to get a response. They asked for documents to be sent t them which we duly did yet we hear nothing from them. In which age does a insurance company not consider the repercussions of their clients not have wheels to move around in and do nothing about it. I received a call from someone from IWYZE and its the first time i realized that Pineapple and IWYZE was the same company, he said he was an accessor but again, no further response!!! The personnel are obviously untrained as their unprofessional response time is worst than government departments and they have the audacity to advertise on FB, what a joke. No urgency at all. Why operate if you cannot manage an efficient business model.