Small Insurance Premium - zero service

Well i guess if you pay this little for insurance you can expect little to zero service. I was surprise by the extremely low premium for my car and even more so when i was informed that a tracker will be installed. Cannot remember if this was mentioned in my intake phonecall. so I got an sms stating the tracker people is scheduled to install at 08h00 at my house. 1/2 goes by and nada. I tried the Pineapple app and they will get back to me in 1 day. Not even a live chat available if i need to complain. The tracker guy only came 3 hrs later. No apology barely speaking taking an hour to install the device because it was not registering, but instead of calling the tech support after 15 minutes he gets busy on his cell phone. He leave a mess where he worked. Guess i will have to tuff it out until my contract expires.