LS
Luke S
1 reviews | Active since Jan 2024
23 Feb 2025, 09:16
Slow response
Firstly, the only way to contact Pineapple is via their chat line and the communication is often delayed. Secondly, I cancelled my insurance and was charged the following month and now almost a month in, still no solution.
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Pineapple Insurance's replyOfficial
23 Feb 2025, 10:10Hi Luke 👋
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply23 Feb 2025, 10:10
Official
Hi Luke 👋
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍