FM
Fortune M
1 reviews | Active since Jan 2018
08 Oct 2024, 12:09
Siphosethu decided to blue-tick me
Siphosethu decided to blue-tick me. Im not happy. Poor customer service.
I wanted to him to trouble shoot problem on the App because i cannot see my insured items at all.
I also wanted to negotiate premium after you decided to increase....
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Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
08 Oct 2024, 12:11Hi Fortune
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Oct 2024, 12:11
Official
Hi Fortune
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.