PS
Pieter S

1 reviews | Active since Apr 2025

12 Apr 2025, 13:28

Silence, no feedback, no action been taken.

It took Pineapple about a month to send a recovery vehicle to pick up my car after experience water damage. Two weeks later no assessor went to out for inspection for valuation my claim. In the seventh week I decided to do the repairs on my own cost. My experience was Pineapple insurance don't care about my losses neither the time I must struggle without a vehicle and neither assist with a hire vehicle that is included on my policy. The only things that is true according their adverti*****ts is the silence.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply13 Apr 2025, 07:17
Official
Hi Pieter Scholtz👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍