MS
Mbulelo S
1 reviews | Active since Dec 2025
12 Dec 2025, 13:33
Should be zero stars
Pathetic service, i have called numerous times for one document, a cancellation letter which simply cannot be sent, i was told that it was escalated and i would get a call back but still nothing, when i call i get the same words all the time, now my car cannot be insured because i need to get a letter from Pineapple Insurance
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Pineapple Insurance's replyOfficial
12 Dec 2025, 13:34Hi Mbulelo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply12 Dec 2025, 13:34
Official
Hi Mbulelo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍