Shoddy complaints resolution and serious app and data fault

This business doesn’t know how to handle its data - it has a self Inspect function on the app which was all great until I was notified that I had not inspected my car and my car excess would now be increased by 20% - this despite the fact that the week the vehicle was bought it was inspected and logged as inspected on the App - I have lodged complaints since receiving the letter and no response and up until this afternoon the app still had my car as inspected and now it’s been removed - think twice before you use this lot - they clearly have a massive data issue and something must have crashed and now there is no record - why must I wast my time doing another vehicle inspection - I have sent about 50 emails no response and multiple message in the app no response - get this issue resolved or it’s the ombudsmen for you