mM
manogran M
1 reviews | Active since Apr 2013
21 Sept 2023, 06:06
Shoddy and false marketing
The insurance is sold to you on the basis that if you travel less than 300km per month, there will be a rebate on the premium. This has not happened despite the APP showing the mileage data. False promises when the policy is marketed to you. For the past two weeks I am told the same story that there is a backlog.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
21 Sept 2023, 08:43Hi manogran muthusamy👋,
My name is Thulile and I am responsible for addressing all customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am here to assist you. Please grant me some time to thoroughly investigate and escalate your concerns on your behalf. It is important to note that the level of service you experienced is not reflective of our standard, and we are truly embarrassed by it. Thank you for bringing this matter to my attention, and please rest assured that I will promptly escalate it to ensure your assistance. Your patience is greatly appreciated. 😊
My name is Thulile and I am responsible for addressing all customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am here to assist you. Please grant me some time to thoroughly investigate and escalate your concerns on your behalf. It is important to note that the level of service you experienced is not reflective of our standard, and we are truly embarrassed by it. Thank you for bringing this matter to my attention, and please rest assured that I will promptly escalate it to ensure your assistance. Your patience is greatly appreciated. 😊
Pineapple Insurance's reply21 Sept 2023, 08:43
Official
Hi manogran muthusamy👋,
My name is Thulile and I am responsible for addressing all customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am here to assist you. Please grant me some time to thoroughly investigate and escalate your concerns on your behalf. It is important to note that the level of service you experienced is not reflective of our standard, and we are truly embarrassed by it. Thank you for bringing this matter to my attention, and please rest assured that I will promptly escalate it to ensure your assistance. Your patience is greatly appreciated. 😊
My name is Thulile and I am responsible for addressing all customer inquiries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am here to assist you. Please grant me some time to thoroughly investigate and escalate your concerns on your behalf. It is important to note that the level of service you experienced is not reflective of our standard, and we are truly embarrassed by it. Thank you for bringing this matter to my attention, and please rest assured that I will promptly escalate it to ensure your assistance. Your patience is greatly appreciated. 😊
mM
manogran M's updateReviewer Update
30 Sept 2023, 11:09Although the above was acknowledge, no one from this Insurer contacted me. They continue to deduct premiums but do not honour their obligations. Misrepresentation and false marketing to lure clients in purchasing the product is a serious misdeed in the insurance industry. Based on their lack of response I have taken a decision to report the matter to the Insurance Ombud and also cancel the policy.
mM
manogran M's update30 Sept 2023, 11:09
Reviewer Update
Although the above was acknowledge, no one from this Insurer contacted me. They continue to deduct premiums but do not honour their obligations. Misrepresentation and false marketing to lure clients in purchasing the product is a serious misdeed in the insurance industry. Based on their lack of response I have taken a decision to report the matter to the Insurance Ombud and also cancel the policy.