Shocking Service - Stay away

After sending a call back to Pineapple Insurance, they were fantastic in getting back to me, obtaining all my details about the Toyota Hilux Legend I wanted to insure, but that is where the great service ended. After spending 15 minutes on the phone giving the agent all my details, he sent me a preliminary quote via email. Then the next day another agent phoned to complete the quote, so I spent another 15 minutes giving all my details. Later that day another agent called wanting to confirm all the details again. He apologised and said that the previous agent had not captured all the data. The next day another agent called asking for my details again, I refused as I had already given it three times. Eventually I received the quote. As the quote was a big saving I asked Hleziphi at Pineapple to send me a list of their repairers as I wanted to check if they were RMI and Toyota approved as I had a problem with another discount insurer in the past where panelbeaters turned me away when asking for quotes as they stated “That” insurer cuts our quote to the bone and we often lose money. Hleziphi rep**** that when I submit a claim they will tell me where to go. I objected and asked for a list. He sent me a long list of panelbeaters but only for KZN. When I told him this he argued that it was a national list and stated ” The abbreviations in brackets are not cities however they mean drivable or not drivable” But when I googled the 40 odd names they were all in KZN. I asked for a national list twice after that, still no reply. I sent two emails to M**** van Heerden who was prompting me to finalise the quote from the link, that does not work by the way, and he has not responded. I sent another email to Hleziphi asking to speak to a manager and he rep**** (surprisingly) that a manager will call me shortly, that was 3 days ago. They also do not put their contact details on their emails, so very invisible. My feeling is, Pineapple are not what they seem to be, rather look elsewhere for insurance.