Shocking no response

Dear Pineapple Team, I have been attempting to submit a claim for over 48 hours via your app, website, and email, yet not a single human has acknowledged my correspondence. Pineapple does not provide a direct contact number and promotes itself as offering a seamless experience through its app and WhatsApp—yet the reality is the exact opposite. This level of unresponsiveness is completely unacceptable. A service marketed as efficient and user-friendly should never leave a customer completely ignored. After an accident, the last thing anyone needs is a claims process that is more stressful than the incident itself. I have sent multiple emails to all listed addresses, and six separate messages via your app and WhatsApp, all ignored. Attempting to lodge a claim through the app results in an error message instructing me to “try again later.” This is not only frustrating—it calls into question whether Pineapple is operating as a legitimate business. I demand immediate contact from a real human agent—not a bot or AI—to resolve this matter. If I do not receive a response today, I will escalate this to the Ombudsman and explore all options. This situation directly contradicts the product and service that has been sold and promoted to me