Shocking Insurance Company!!!!!

If I could give this insurance company ZERO STARS, I would! What an appalling experience for a MINOR pothole incident. I hit a pothole and my fuel line got disconnected. Called for towing service and they towed my car to RENEW-IT Rivonia. Waited almost a week for their 3rd party assessors “ STRAIGHTTHROUGH PROCUREMENT “ to evaluate the damage. I received the repair quote for my car on items which were not even needed.. Bumper painting, New Tyre, Outer Tie Rod, Radiator, etc etc. The list can go on and on and on. Rounded up to R18500!!!!! Keep in mind, I have a tiny 2004 vehicle. The insurance decided to “write off” the car as the “damage” is more than the worth of the car. B**** S****!!!! I’ve told them numerous times that it was only a FUEL LEAK. Nothing in the report mentioned “fuel leak problems “.

One day later, the mechanic miraculously found a disconnected fuel pipe with a loose clamp & told me “ I think it’s best for you to take your car to a mechanic who will fix this problem “. The clamp cost R10 and would have taken him 15min to fix!!!!! I had to withdraw my claim and tow my car on my own expense to find someone who’s willing to fix this minor issue. Like I said , APPALLING service!!!!!! I left a good insurance for Pineapple, because of their “outstanding “ service.

Please, do yourself a favour and avoid pineapple like the plague. You’ll suffer from start to finish to get your claim and car fixed.. WORST INSURANCE and customer service I have ever experienced.