Shocking Experience With The Worst Insurer in SA
DO NOT INSURE ANYTHING WITH PINEAPPLE - They may be able to insure you quickly (and are always on-time and efficient at billing you), but if you ever have to claim they'll keep you waiting for weeks with no way to speak to a customer service representative. Easily the worst experience I've had with a South African company.
- My simple cellphone claim was on the 5th of January, 18 days later no feedback. - I have sent complaint emails which they do not respond to. Detailed complaint sent on January 18th (5 days ago). No response. - They forced me to spend R450.00 on a damage report for a cellphone, other insurers reimburse this fee if they ask the client to assist them - NOT PINEAPPLE. This is not in the policy documents and accounts to additional excess not listed. Disgraceful.
Shocking experience with an terrible insurer. Will definitely never use Pineapple again.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.