Shocking Customer Care Experience

I am extremely disappointed with the customer service at Pineapple Insurance. I signed up for a policy but realised shortly after that I wanted to cancel before the insurance even began. I reached out multiple times well before the payment date, hoping to cancel, but I received no response. Despite my efforts to avoid being charged, my account was still debited, which was exactly what I was trying to prevent.

When I called in to resolve the issue, I was passed around to various agents, many of whom claimed they were part of the sales team and couldn't help with cancellations. I was repeatedly told that someone would call me back, but that never happened. The lack of response and follow-through is appalling.

To make matters worse, I never even approved the debit mandate on my banking app, yet the payment still went through. This feels like a serious breach of trust, and I am incredibly frustrated with how this situation has been handled. I would not recommend Pineapple Insurance based on this experience.