Settlement Delay and Reimbur*****t Request for claim no 176832

Dear Pineapple Team, I wish to express my deep frustration and disappointment regarding the handling of my claim (No. 176832), which has been pending since 21 October. I was informed that my vehicle was deemed a write-off, and I requested settlement agreement. However, as of today, there has been no further progress or clear communication from your side. This delay has caused significant inconvenience and additional expenses, as I have been forced to use Uber daily since 22 October, incurring costs of approximately R360 per day. I kindly request that Pineapple reimburse these expenses and expedite the settlement of my claim without any further delays. It is extremely concerning that I have had to make multiple follow-ups myself, with no courtesy to call me back and provide me with update. I expect this matter to be resolved as a priority and would appreciate a clear response and timeline for resolution. Thank you