CC
Cpjoubert C
1 reviews | Active since Nov 2024
05 Dec 2024, 11:05
Service non existing...
Service non existing no 1 no2 when i took the policy they asked debit date so i selected debit date was not told there is a peo rata payment 2days after taken cover i had a incedent put claim in they done autto asesment qoute was generated 77000 damage to my vwchile i newd to go on holiday next week friday my car not fixed they dont want to pay my claim they just said i dont have cover for the period of the incedent 2 days after inception of policy claims dept haed or higher must phone me with in thw hour to pay out my claim to get my car fixed and this matter resolved it must be resolved by 14hoo today
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Pineapple Insurance's replyOfficial
05 Dec 2024, 11:13Hi Cpjoubert 👋,
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
Pineapple Insurance's reply05 Dec 2024, 11:13
Official
Hi Cpjoubert 👋,
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team 🍍