KM
Kabelo M
1 reviews | Active since Jan 2023
27 Nov 2023, 20:08
Service from dumpster
I am giving a 1 star rating but in truth this insurance deserves nothing. I wish i had listened when I was warned about it, I wouldnt be this frustrated. I lodged a claim a month ago and all I get is repetitive questions from this phoneless insurance. My car is standing and its all "happy days" when I am debited for monthly premiums for a service i get nothing out of.
Stay away from this insurance unless you have money to waste
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
28 Nov 2023, 08:16Hi Kabelo Mampuru👋,
We sincerely apologize for the extended duration of the claims process. I have observed that you are in communication with your assigned claims agent. In order to expedite the process, we kindly request that you submit the requested information as soon as possible, as this will enable your agent to proceed with the final validation. Furthermore, it would be highly beneficial if you could allocate some time for a phone call, as this will allow your agent to address all of your concerns directly. We appreciate your understanding and cooperation in this matter.
We sincerely apologize for the extended duration of the claims process. I have observed that you are in communication with your assigned claims agent. In order to expedite the process, we kindly request that you submit the requested information as soon as possible, as this will enable your agent to proceed with the final validation. Furthermore, it would be highly beneficial if you could allocate some time for a phone call, as this will allow your agent to address all of your concerns directly. We appreciate your understanding and cooperation in this matter.
Pineapple Insurance's reply28 Nov 2023, 08:16
Official
Hi Kabelo Mampuru👋,
We sincerely apologize for the extended duration of the claims process. I have observed that you are in communication with your assigned claims agent. In order to expedite the process, we kindly request that you submit the requested information as soon as possible, as this will enable your agent to proceed with the final validation. Furthermore, it would be highly beneficial if you could allocate some time for a phone call, as this will allow your agent to address all of your concerns directly. We appreciate your understanding and cooperation in this matter.
We sincerely apologize for the extended duration of the claims process. I have observed that you are in communication with your assigned claims agent. In order to expedite the process, we kindly request that you submit the requested information as soon as possible, as this will enable your agent to proceed with the final validation. Furthermore, it would be highly beneficial if you could allocate some time for a phone call, as this will allow your agent to address all of your concerns directly. We appreciate your understanding and cooperation in this matter.
KM
Kabelo M's updateReviewer Update
28 Nov 2023, 19:50Unfortunately at this point that apology is making nothing better because I have had enough of this. All the necessary information you are talking about I have furnished you with more than ONCE. Funny how you are quick to respond on complaints platforms but no response on emails and your useless chatbots.
And why is that i should be the one always available for your calls when I cannot call you when I am in need? who is rendering a service to whom?
Your silence is deafening and lack of empathy for your so called clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hard earned cash in terms of premium collections every month without honouring your promised obligations.
And why is that i should be the one always available for your calls when I cannot call you when I am in need? who is rendering a service to whom?
Your silence is deafening and lack of empathy for your so called clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hard earned cash in terms of premium collections every month without honouring your promised obligations.
KM
Kabelo M's update28 Nov 2023, 19:50
Reviewer Update
Unfortunately at this point that apology is making nothing better because I have had enough of this. All the necessary information you are talking about I have furnished you with more than ONCE. Funny how you are quick to respond on complaints platforms but no response on emails and your useless chatbots.
And why is that i should be the one always available for your calls when I cannot call you when I am in need? who is rendering a service to whom?
Your silence is deafening and lack of empathy for your so called clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hard earned cash in terms of premium collections every month without honouring your promised obligations.
And why is that i should be the one always available for your calls when I cannot call you when I am in need? who is rendering a service to whom?
Your silence is deafening and lack of empathy for your so called clients who diligently pay premiums with the hope of receiving a service when in need but clearly all you care about is robbing them of their hard earned cash in terms of premium collections every month without honouring your promised obligations.